As adults, especially in our work and professional life, we tend to over-think and over-complicate. Whenever I’m stuck or faced with a challenge, if appropriate, I like to ask Maya for advice or her take on the situation. Her answers are usually pure gold – at the very least, I get a good laugh to lighten the mood.
Because of her outstanding track record of keeping it real, I thought it would be fun to ask her some business related questions. After about two years of being a kid entrepreneur, her advice is a reminder that vision, decisiveness and simplicity are never overrated. Here is Maya’s short and sweet take on the path to small business success.
Question 1: What is your number one piece of advice for excellent customer service?
Maya: Smile and always be kind.
Question 2: What is your favorite part of being a small business owner and what do you find most challenging?
Maya: My favorite part about Little Maya Moonbeam is getting to do pop-up shops and events. I want to do more because I like meeting new people and I like counting money.
(told you she keeps it real)
The hardest part for me is packaging the orders. I’m clumsy sometimes and everything is so fragile so I don’t really like doing the packaging. That’s why my mom does it.
Question 3: If you were to start over, what would you do differently?
Maya: I would find a way to make shipping faster and easier first and then I would spend more time making candles. I would do more pop-up shops and sell in person instead of mostly online.
Question 4: Describe the next LMM event if you were to plan it on your own.
Maya: It would be a nighttime event outside with the moon in a big grassy area. There would be food and music and other artists and vendors selling their creations. I would donate some money to charities for kids.
Question 5: What is the best piece of advice you have for someone who would like to start their own small business?
Maya: Believe in yourself, have attention to detail and be kind.
I may be biased, but I have to agree with Maya’s perception and advice on owning a business and succeeding at it. Of course there’s a lot more to it, but if everyone in business practiced kindness, attention to detail and believed in themselves, we’d all be in much better shape. Unfortunately we don’t live in a world full of Mayas, but hopefully she continues to lead by example. Judging by the ‘About’ section of her website, she certainly plans to. Either that or she’ll play drums all day for the dozens of cats and dogs she adopts. Only time will tell and I support both of those potential outcomes.